Preston Center
6020 Sherry Lane
Dallas, TX 75225
(214) 369-3206
Preston Center
6020 Sherry Lane, Dallas, TX 75225
(214) 369-3206

Commonly Asked Questions

Hygienists

At our practice, we believe that when you have the information you need to maintain your dental health, you’ll feel motivated to take care of yourself. We want our website to be an easy-to-access resource of information for you. That’s why we have our frequently asked questions listed below. If you don’t see the answer you need here, call our Dallas dental office at 214-369-3206 so we can help you.

How do I know when it’s time to come in for a checkup?

When you first visit our practice, we recommend that you see us every six months. As a courtesy, we will send you a postcard reminding you of your visit before your appointment.

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Do you accept referrals?

Yes. We always welcome new patients to our office.

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What do I do if I have an emergency when the office is closed?

If you have an emergency, please call our Dallas office number at 214-369-3206 and follow the instructions to contact our on-call doctor.

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I have a temporary crown in my mouth. What happens if it comes off or breaks?

When a temporary crown falls off or breaks, reattach the crown using dental adhesive or toothpaste. Then, call us immediately so we can schedule an appointment to evaluate the damage.

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How can I ask Dr. Kidwell and Dr. Albus questions directly?

Dr. Kidwell and Dr. Albus welcome any of your questions during your visit. If you have questions before your visit, you can also call our office at 214-369-3206 to ask the dentists questions directly.

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How can I safely whiten my teeth?

Many of our patients ask about whitening their teeth. If your teeth are cracked, chipped, or discolored, Dr. Kidwell and Dr. Albus may recommend restorative dentistry, such as veneers ordental bonding. If you want to bleach your teeth, we offer custom bleaching trays and Treswhite preloaded trays., which provides us with safe, controllable teeth whitening. Since each mouth is unique, however, we need to evaluate your teeth to recommend a specific method.

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What makes you different than any other dental practice I can visit?

From the moment you walk through the door, you will see how different we are from your past experiences with dentists. You will be recognized and greeted warmly when you arrive. Our office runs on-time. Appointments are scheduled to allow enough time to ask questions, receive quality treatment and not feel rushed. We take your dental health seriously and are happy to explain procedures or services to you.

We are always diligent about accommodating your schedule. When you call for an appointment, we try to schedule you within a few days.

To truly know what makes Dr. Kidwell and Dr. Albus different, we recommend you schedule an appointment by calling 214-369-3206.

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My gums bleed after I brush. Is this something to be concerned about?

Yes, you should be very concerned about bleeding gums, especially if you haven’t had a check-up in a while. Bleeding gums can be caused by a variety of things, from brushing too hard to gum disease. While it may seem harmless, bleeding gums can cause a variety of serious health problems. If your gums are bleeding, call us as soon as possible to schedule an appointment so we can analyze the cause.

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Crowns, veneers, onlays, inlays, and partials. Where can I learn more about these procedures?

Dr. Kidwell and Dr. Albus usually recommend these procedures as part of a permanent restoration. They are more durable, easy on your mouth, and aesthetic looking. You can learn more about these procedures in our Patient Education section or the Dental Dictionary.

If you are curious about any procedure we recommend, we welcome your questions. Dr. Kidwell and Dr. Albus strive to keep up on the latest research and findings.

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I want my front teeth to look better, but I do not want to wear braces. What would you recommend?

There are a variety of ways to improve the appearance of your teeth without braces. We offer many cosmetic dentistry services to straighten your teeth. If you would like to enhance the appearance of your smile, call us so we can schedule an appointment with Dr. Kidwell and Dr. Albus. After listening to your goals and concerns, the dentists can suggest ways to help you straighten your smile.

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What different payment options do your provide?

Our office accepts cash, check, and credit cards, such as Master Card and Visa. Payment is due at the time of your visit.

We are happy to give you the proper claim forms for your insurance company. If you need extensive care, we are willing to plan our treatment around your benefit year.

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